Technical Sales & Support

Our Technical Sales & Support capabilities have grown over 30 years to include staff with extensive mechanical, electrical and problem solving experience with skills to provide industry leading products, services and advice.

Every enquiry is handled by our dedicated technical sales team who are focussed on providing the best and most cost effective solutions quickly and efficiently.

For every order we appoint a job manager who arranges all material, engineer and Health & Safety resources and scheduling required to carry out the work on time and on budget. Our in house team handle all calls and emails to ensure the smooth running of every job from first contact to completion.

Where required, a site meeting with the appointed job manager is held to review the work, confirm site details, to determine site restrictions and hazards, and plan dates for the work. Site meetings have always been invaluable in building better relationships through a greater understanding of the products and service levels that fit with the demands of site.

Customer service is maximized and cost is minimized using up to date job management software and daily and weekly Operations meetings to create an efficient communication culture that is monitored and reviewed for ongoing improvement.

We always look out for ways to reduce cost on any job without compromising on quality and often we repair or modify when others would simply replace. This approach is only successful with an extensive network of suppliers and well trained and resourced engineers and technical staff.

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